FAQ & POLICIES

Everything to know before your experience.

RESERVATIONS

Appointments are booked at least 10 days in advance. A 35% reservation deposit is required at booking and is applied to your final balance. Payment of the deposit does not confirm your appointment. All requests are subject to approval and your appointment is confirmed only after you receive confirmation from Down2Earth Therapy.

If we are unable to accommodate your request, your deposit will be refunded in full.

PAYMENT

Your reservation deposit goes toward your final balance. The remaining balance is due at the end of your session, before your therapist leaves, and can be paid with a quick tap of your card or phone. Your receipt will be sent by text or email.

CANCELLATIONS & RESCHEDULING

Reservation deposits are non-refundable. With at least 48 hours' notice, your deposit can be transferred to a new appointment date one time. A new date must be selected at the time of rescheduling and take place within 30 days. Changes made within 48 hours of your appointment will forfeit the deposit. For couples experiences, changes for one guest follow the same 48-hour policy.

MISSED APPOINTMENTS

Appointments missed without notice will be charged the full service amount.

TIMING

Sessions end at the scheduled time, and the full service fee applies. If your therapist is running late, we will let you know, and you will still receive your full session time.

Concierge travel throughout our primary Metro Atlanta service area is included with your appointment. Locations outside this area may be subject to an extended service fee, which will be confirmed prior to your appointment.

For hotel and high-rise appointments, we kindly ask that parking be arranged for your therapist. Any required parking or valet charges will be added to the remaining service balance.

To ensure a seamless setup experience, appointments above the ground floor must have elevator access. If your preferred session space is located one full flight of stairs above or below the main level of a private residence, a $15 accessibility fee will apply. We are always happy to set up on the main level at no additional charge.

TRAVEL AND ACCESS

Gratuity is not included and is at your discretion. For couples experiences, gratuity is per therapist.

GRATUITY

Your Questions, Answered

  • Yes. We provide the massage table, linens, lotion, music, and everything needed for your session.

  • Select Reserve Your Experience to choose your service, preferred date and available time. All appointments require approval and are confirmed once you receive your confirmation from Down2Earth Therapy. Reservations must be made at least 10 days in advance.

  • A $15 accessibility fee applies when equipment must be carried up stairs to reach the appointment location. This includes upper levels within a home and apartment buildings without elevator access.

  • We can accommodate both small gatherings and larger events. Click here to discuss your event needs.

  • We serve Metro Atlanta and surrounding areas. Travel fees may apply outside our standard service area.

  • Yes. Down 2 Earth Therapy is licensed, registered, and insured.

  • Yes. We offer both chair massage and table massage services for individuals, couples, corporate events, retreats, and special occasions.

  • We accept major credit and debit cards, as well as contactless payments such as Apple Pay and Google Pay.

  • Down2Earth Therapy is a private-pay practice and does not bill or accept medical insurance at this time.

  • In many cases, yes. Sessions can be performed indoors or outdoors when weather, privacy, and setup conditions allow.

  • No. We travel directly to our clients throughout Metro Atlanta and provide massage therapy in the client's preferred setting.

  • Yes, with a parent or guardian's consent. A parent or guardian must be present for the session.