FAQ & POLICIES
Everything to know before your experience.
RESERVATIONS
Appointments are booked at least 10 days in advance. A 35% reservation deposit is required to confirm your appointment and is applied to your final balance.
PAYMENT
Your reservation deposit goes toward your final balance. The remaining balance is due at the end of your session, before your therapist leaves, and can be paid with a quick tap of your card or phone. Your receipt will be sent by text or email.
CANCELLATIONS & RESCHEDULING
Reservation deposits are non-refundable. With at least 48 hours’ notice, your deposit can be transferred to a new appointment date one time. Changes made within 48 hours of your appointment will forfeit the deposit. For couples experiences, changes for one guest follow the same 48-hour policy.
MISSED APPOINTMENTS
Appointments missed without notice will be charged the full service amount.
TIMING
Sessions end at the scheduled time, and the full service fee applies. If your therapist is running late, we will let you know, and you will still receive your full session time.
Concierge travel throughout our primary Metro Atlanta service area is included with your appointment. Locations outside this area may be subject to an extended service fee, which will be confirmed prior to your appointment.
For hotel and high-rise appointments, we kindly ask that parking be arranged for your therapist. Any required parking or valet charges will be added to the remaining service balance.
To ensure a seamless setup experience, appointments above the ground floor must have elevator access. If your preferred session space is located one full flight of stairs above or below the main level of a private residence, a $15 accessibility fee will apply. We are always happy to set up on the main level at no additional charge.
TRAVEL AND ACCESS
Gratuity is not included and is at your discretion. For couples experiences, gratuity is per therapist.
GRATUITY